The Future of HR: How Artificial Intelligence is Changing the Game
Updated: Apr 26
It's no secret that technology is developing quickly, and AI is revolutionizing the human resources sector. For quick-moving businesses trying to shorten their employment process and make it more productive and efficient, AI provides a variety of benefits.
Have you ever felt like it was taking forever to go through hundreds of resumes? Imagine having a magic wand that could complete the task for you in a short amount of time. Here are just a few instances of how businesses are using AI to transform their HR processes:
Resume screening: Companies such as Hirevue, Workfusion, and UIPath are providing AI solutions to sort through hundreds or even thousands of resumes quickly, provide pre-employment assessments, and identify the most qualified candidates for a given position. This can save HR teams countless hours and allow them to focus on more high-value tasks such as interviewing and onboarding.
Interview scheduling: By automating the scheduling of applicant interviews, Amazon saves time and effort that would otherwise be spent coordinating interviews with various team members.
Predictive analytics: Organizations like General Electric are analyzing data on prior hiring using AI to see patterns and trends that may be used to identify which candidates would be most successful in a certain post.
But it's not all about saving time and reducing workload, AI can also bring a new level of objectivity, reduce unconscious bias in the recruitment process, and enable HR teams to make more informed, data-driven decisions. These are some technologies deployed by companies in HR tasks:
RPA for automating recruitment, onboarding, and employee data management
Machine Learning for resume screening, interview scheduling, and candidate insights
Data Science for identifying areas for improvement in your HR processes
Analytics for tracking HR metrics like turnover and employee engagement
Natural Language Processing for automating tasks like recruitment and onboarding!
Imagine having a super-efficient robot assistant handling all the tedious and time-consuming tasks in your HR department. Well, that's exactly what one leading e-commerce company in Turkey did. They integrated RPA bots into their HR processes and were able to automate an average of 3 FTE processes. That means no more manual tasks like sorting through resumes, scheduling interviews, and handling employee data management.
And the best part? Not only did they save time on recruitment but also on organizational processes with other departments, freeing up more time for their HR teams. But that's not all, according to a survey* by Deloitte, companies that have implemented AI in their HR operations have seen some impressive results:
🦾 99% increase in productivity
🧠 50% less time spent by employees on completing administrative tasks and therefore dedicating most of their time to their core responsibilities
👀 33% reduction in calls to the HR department has been witnessed
✌️ 75% less time to resolve cases related to workplace processes
While AI may certainly improve the HR process, it's crucial to keep in mind that it's not a panacea. When combined with human intelligence and experience, AI is most productive. Before using AI in the HR process, it's crucial to take specific use cases and goals into account, as with any new technology.
In the end, it's all about striking the right balance: keeping pace with the fast-moving business environment while still paying attention to the human touch in the process. As always, good luck with your AI journey!
*https://www2.deloitte.com/content/dam/Deloitte/xe/Documents/human-capital/HR%20intelligent%20assistants.pdf
Lookup is a consulting company that offers innovative HR solutions to help startups and scale-ups streamline their recruitment process and attract top talent.