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  • Writer's pictureEda Narter

The Human Side of HR Tech: Balancing Technology with Personal Connections

Technology has permeated every facet of our lives in today's fast-paced society, and human resources (HR) is no different. The development of HR technology has fundamentally changed how we handle employee data, expedite procedures, and make informed choices. While productivity and comfort are unquestionably increased by these developments, it's important to remember that HR also involves people. In this blog post, we will explore the importance of balancing technology with personal connections and delve into two personal stories that will help us understand the profound impact of human interactions in the HR realm.


1. The Power of a Genuine Conversation

In a large multinational corporation, where HR processes were mostly automated, there was a senior executive who had been underperforming for months. The company's HR software flagged this issue, recommending disciplinary action or termination. However, rather than relying solely on technology, the HR manager decided to have a face-to-face conversation with the executive. During the conversation, the HR manager discovered that the executive was facing personal challenges that were affecting their performance. By providing a supportive ear and guidance, the HR manager helped the executive overcome their personal struggles, leading to a significant turnaround in their performance. This incident showcases how personal connections and empathy can transform the outcome of a challenging situation.


2. Bridging the Gap with Technology

On the other end of the spectrum, let's consider a small startup company that was rapidly expanding. With limited resources, the HR team turned to technology to streamline their hiring process. They implemented an applicant tracking system (ATS) to automate resume screening and scheduling interviews. While this greatly improved efficiency, it also resulted in a lack of personal touch. The HR team realized the importance of connecting with candidates on a personal level to understand their motivations and aspirations. They started conducting pre-interview phone calls to establish a human connection before the formal interview. This change not only helped the HR team gauge cultural fit, but also made candidates feel valued and understood. It resulted in better hiring decisions and increased employee satisfaction.


The Importance of Human Connections: While HR tech can undoubtedly enhance efficiency and accuracy, the importance of human connections cannot be understated. Here are three reasons why:

-Empathy and Emotional Support: Technology may provide data, but it cannot fully comprehend the nuances of human emotions and experiences. HR professionals who actively engage with employees on a personal level can provide the empathy and emotional support necessary during challenging times, fostering a culture of care and understanding.

-Building Trust: Employees want to feel seen, heard, and understood. Establishing personal connections enables HR professionals to build trust, creating an environment where employees are comfortable voicing their concerns, seeking advice, and contributing their best work.

-Tailored Solutions: HR tech solutions may provide standardized processes, but every individual is unique. By combining technology with personal connections, HR professionals can gather insights that allow them to tailor solutions to each employee's needs, promoting a positive employee experience and driving engagement.


As we continue to embrace HR tech, it is vital to remember that human connections are the cornerstone of effective HR management. By sharing personal stories that highlight the transformative power of empathy, understanding, and genuine conversations, we can ensure that technology remains a tool rather than a replacement for human interaction. Balancing technology with personal connections not only enhances the HR function but also contributes to a more engaged and motivated workforce. So, let's embrace HR tech while staying mindful of the human side that makes our workplaces truly exceptional.


Lookup is a consulting company that offers innovative HR solutions to help startups and scale-ups streamline their recruitment processes and attract top talent.


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